Here we go again… gotta come back and give this company another five star review.
We installed a new privacy fence and stairs off an existing deck. Called three companies for bids before I remembered that North Star does this! Thank god! Expensive home projects make me nervous because contractors can be so shady and you never know if you are on the same page. My mind was totally at ease after I called Russ and we started the project right away.
All materials were quality (many neighbors have complimented the workmanship already) and the crew was polite and efficient. Even with my kids, neighbor kids, our pets, house guests and a foster dog running around the “work site” all day.
We had some problem areas that called for creative solutions and I was not nickel and dimed and the crew was able to offer ideas that I had not even considered.
They cleaned up all of their debris as they went.
The end result is STUNNING. We may never go into our house again. Our backyard looks like a home decorating magazine!
I sure do love when you walk away from a home improvement project feeling like you got your money’s worth and improved the quality of your home.
— Nikol C., Bellevue
The first company to give us a quote wanted to tear everything off our flat roof and build it back up again with the most expensive materials. Greg showed up the next day, inspected the roof, and said he’d recommend repairing a few of the weaker spots and putting a new pvc roof right over the top of it. No demo fees, no waste removal fees, no need for new insulation. This approach put their estimate in at less than half of what the other company wanted.
The two guys working on our roof were polite, efficient and clean. Of course it rained halfway through the project, and they took every precaution to make sure nothing on the roof would get wet. The final bill was very close to the estimate, and the roof looks great. I definitely recommend North Star.
— Kelcey R., Seattle
I am very pleased that I decided to go with North Star. I had gotten 5 bids for my roof, and the North Star bid came in the lowest. That was not though, the final determinant in my decision. As other reviewers here have said, Russ is wonderful to work with. I had many questions about the process and he met with me until all of my questions were answered. I never at one point felt that I was being nickeled and dimed or trying to be sold something that I didn’t really need. I believed Russ to be sincere in what he was telling me.
I have no complaints at all about the roof. The work was done quickly, completed when it was supposed to be done, and looks great. The workers stayed late on a Friday to make sure that everything was completed, cleaned up, and we were satisfied. Time will of course tell more about the quality, but I have a 5 year warranty, so I trust that if there is any potential problem, it will be handled.
Bottom line is better customer service, quality work, and a much lower price than anyone else around. You really can’t go wrong!!!
— Heather M., Seattle
I found North Star’s reviews on yelp and decided to give them a call based on their 5-star rating.
I have to say North Star is worth every single star. I would give them 6 stars if I could.
The siding project on my house was slightly unusual and Russ and I were able to go over all the details in person and on the phone. He “got” right away what I was trying to have accomplished.
Once his guys came out they were finished in two and a half days. They were uncomplicated to work with: they left the site spotless and they were a pleasure to talk to. They took great pride in their work and alerted me to potential problems with older repairs they found on the house. Their finished work looks beautiful.
I will call North Star again and recommend them without hesitation for any future projects.
— Byron R., Seattle
We hired Northstar for a small job to build steps off the back of our house. The firm was very professional, very responsive and tech savvier than most contractors. Russ Oja responded quickly to emails on his iPhone. His foreman showed up on time as promised, cleaned up afterward and the steps turned out far nicer than what we expected.
My husband and I have worked with multiple contractors over the past five years — contractors who failed to show up when scheduled, contractors who overpromised and underdelivered, contractors who left a mess in our house and yard.
I believe we were treated with the same professionalism as the firm would have offered on a bigger job. Working with Northstar was the best experience we’ve had and we would not hesitate to hire him again.
Sharon C., Seattle